FAQ
GENERAL
What is The Brew Crew?
The Brew Crew is an artisan coffee roastery based in the UAE, specializing in crafting premium coffee beans and offering a range of products and services, including roasted coffee beans, coffee machines, accessories, and more.
What types of coffee does The Brew Crew offer?
We offer a variety of coffee beans, including single-origin coffee, blends, and Arabic coffee. All our beans are sourced ethically and roasted to perfection.
Do you offer customized coffee blends?
Yes, we provide custom coffee supply options for businesses and coffee lovers who want personalized blends.
Can I purchase bulk roasted coffee from The Brew Crew?
Absolutely! We offer bulk roasted coffee supply options tailored for
hotels, offices, businesses, cafes, and restaurants.
What coffee machines do you offer?
We offer a wide range of machines, from domestic to professional-grade coffee machines. Our machines come with a 1-year service contract, technical support, and are sourced from premium European manufacturers.
Do you provide barista training or support?
Yes, the Brew Crew offers barista training and technical support for businesses to ensure you get the most out of your coffee and equipment.
How can I filter products on the website?
You can use our search/filter bar to browse products by keyword, coffee origin, blend, or
service, making it easy to find what you're looking for.
Do you offer discounts for first-time buyers?
Yes! We frequently offer promotions like 10% off your first order. Keep an eye out for
our pop-up promotions!
Where do you source your coffee from?
Our coffee is ethically sourced from various regions, ensuring premium quality and
sustainability throughout the supply chain.
How can I contact The Brew Crew for inquiries?
You can reach us through the contact form on our Contact Us page, or simply request a
quote from any of our product or service pages.
What services does The Brew Crew provide?
In addition to coffee beans and machines, we offer services like technical maintenance,
private labeling, barista training, and event support.
ABOUT US
What is the story behind The Brew Crew?
The Brew Crew started with a passion for artisanal coffee, and our journey has been
focused on delivering premium coffee experiences to businesses and coffee lovers
across the UAE and GCC. Our commitment to quality, sustainability, and innovation
defines our journey.
Who is part of The Brew Crew team?
Our team consists of experienced coffee roasters, baristas, and coffee enthusiasts who
are dedicated to curating the perfect coffee experience. Each team member has over 10
years of experience in coffee.
What is The Brew Crew’s mission?
Our mission is to provide exceptional, handcrafted coffee while promoting sustainable
practices and to redefine coffee
excellence through our personalized services and ethically sourced beans.
Where does The Brew Crew source its coffee?
We carefully source our coffee from a variety of regions known for their rich coffee-
growing heritage, including Ethiopia, Costa Rica, Brazil, and more. All our coffee is
ethically sourced with a focus on traceability and sustainability.
What are The Brew Crew’s sustainability practices?
We prioritize ethical sourcing by partnering with coffee producers who follow sustainable
farming practices. Our goal is to support the environment, fair trade, and the livelihoods
of coffee farmers.
Why is ethical sourcing important to The Brew Crew?
Ethical sourcing ensures that our coffee is grown and harvested responsibly, supporting
farmers and the environment. It also guarantees that our customers receive high-quality
coffee that aligns with our values of sustainability and integrity.
What sets The Brew Crew apart from other coffee roasters?
Our dedication to artisan coffee roasting, customized coffee solutions, and sustainable
practices sets us apart. We are committed to providing freshly roasted, ethically sourced
coffee tailored to meet the unique needs of our B2B and individual customers.
How does The Brew Crew support the local community?
We contribute to the local coffee community by offering barista training, event support,
and custom private labeling services for businesses. Our goal is to foster a thriving
coffee culture while supporting local businesses.
Can I visit The Brew Crew roastery?
While we focus primarily on B2B services, we welcome inquiries and would be happy to
discuss potential visits or collaborations. Please contact us through our website for
more information.
SHOP
What coffee categories do you offer?
We offer a variety of coffee categories, including Single Origin, Blends,
Arabic Coffees, and B2B Enquiries for bulk purchases.
What machine categories are available?
Our machine categories include All Machines, Domestic (coming soon),
OCS (Office Coffee Systems), Professional Machines, and B2B Enquiries.
Do you offer coffee accessories?
Yes, we provide a range of accessories, including coffee grinders, scales,
filters, and powders to enhance your coffee experience.
Are your products available for immediate purchase?
Yes, each product page includes real-time information on availability and
price, making it easy for you to see what's in stock.
Can I view more details about specific products?
You can filter products by coffee type, machine type, price, availability,
coffee origin, blend, and more using our filter options.
Do you display prices for coffee machines?
Yes, all coffee machines listed on our website include pricing details, but
we do not run ads specifically for machine sales.
What is the difference between Single Origin and Blends?
Single Origin coffee is sourced from one region or farm, offering unique
flavor profiles, while Blends are a mix of beans from different origins,
providing a balanced and consistent taste.
Do you sell coffee in bulk?
Yes, we cater to B2B clients with bulk roasted coffee supply options,
which can be customized to your business needs.
Can I purchase custom coffee blends?
Absolutely! We offer custom coffee supply options, allowing you to
personalize blends tailored to your preferences or business requirements.
What are OCS machines?
OCS (Office Coffee Solutions) machines are designed for workplace
environments, offering easy operation and high-quality coffee for offices
and businesses.
How do I know which machine is right for me?
Our team can recommend the best machine based on your needs. You
can also browse by machine category (Domestic, OCS, Professional) for
more tailored options.
GREEN COFFEE SOURCE
Where does The Brew Crew source its green coffee from?
We source our green coffee from various regions, including Ethiopia,
Colombia, Brazil, Malawi, and more, ensuring the finest quality beans.
What is green coffee?
Green coffee refers to unroasted coffee beans, which are processed after
harvest but not yet roasted, retaining their raw flavor and nutrients.
How does The Brew Crew ensure ethical sourcing?
We are committed to ethical sourcing by working with suppliers who follow
sustainable and fair trade practices, ensuring traceability throughout the
supply chain.
What’s the difference between green coffee and roasted coffee?
Green coffee beans is the raw form of roasted coffee beans. Green coffee beans
can’t be consumed unless they are roasted.
Are green coffee beans suitablefor home use?
Green coffee beans require roasting before they can be brewed, making them more suitable for businesses or individuals with roasting equipment.
How do you ensure the sustainability of your green coffee sourcing?
We partner with growers and suppliers who prioritize sustainability,
focusing on minimizing environmental impact and promoting fair labor
practices.
What does 'traceability' mean in coffee sourcing?
Traceability refers to the ability to track the journey of coffee from the farm
to your cup, ensuring transparency and ethical practices at each stage of
production.
COFFEE SUPPLY OPTIONS
What is bulk roasted coffee supply?
Our bulk roasted coffee supply is designed for businesses looking to
purchase large quantities of freshly roasted coffee, ideal for cafes,
restaurants, and retailers.
Do you offer custom coffee blends?
Yes, we offer personalized coffee blends tailored to your preferences and
business needs. Our team will work with you to create the perfect flavor
profile.
How do I request a quote for bulk coffee supply?
You can request a quote directly through our "Request a Coffee Supply
Quote" form on this page. We'll get back to you promptly with a tailored
offer based on your needs.
What is the minimum order quantity for bulk coffee supply?
The minimum order quantity depends on the type of coffee and your
business requirements. Contact us for specific details based on your order
size.
Can I get a sample of your coffee before placing a bulk order?
Yes, we offer coffee samples so you can experience the quality of our
beans before committing to a bulk purchase.
How is the coffee roasted for bulk orders?
Our coffee is freshly roasted to order, ensuring you receive the highest
quality product that suits your brewing methods and preferences.
What packaging options are available for bulk coffee?
We offer various packaging options, including custom-branded packaging
for private labeling and wholesale orders, helping you create a unique
presentation for your coffee.
Can you accommodate specific roast profiles for my business?
Absolutely! We can roast the coffee to your preferred roast profile,
whether you need a light, medium, or dark roast for your business.
How long does it take to fulfill a bulk coffee order?
The fulfillment time varies depending on the size of your order and the
level of customization. Typically, we process orders within a few business
days, ensuring fresh coffee delivery.
What businesses are ideal for bulk coffee supply?
Our bulk roasted coffee supply is perfect for cafes, restaurants, hotels,
offices, and retailers looking for consistent, high-quality coffee for their
customers or staff.
OUR SERVICES
What types of technical maintenance services do you offer?
We provide comprehensive equipment servicing, including repair,
preventative maintenance, and regular check-ups to ensure your coffee
machines operate at peak performance.
What is private labeling, and how does it work?
Private labeling allows you to create your own custom-branded coffee
products. We handle the roasting and packaging, and you choose the
design and branding for the packaging, giving your business a unique
product.
Do you offer barista training for businesses?
Yes, we offer barista training programs designed to help your staff master
the art of coffee preparation, from basic skills to advanced brewing
techniques.
Can you support coffee-related events?
Absolutely! We offer event support services, including equipment rental,
barista services, and on-site brewing for coffee-focused events, ensuring
an exceptional coffee experience for your attendees.
How can I inquire about private labeling for my business?
Simply fill out the inquiry form on this page or contact us directly, and we’ll
guide you through the process of creating your custom-branded coffee
line.
What equipment brands do you service?
We service a wide range of premium coffee equipment brands. Contact us
with your specific machine model, and we’ll confirm if we can assist with
maintenance or repairs.
How long does a typical equipment service take?
The duration depends on the type of service required, but most standard
maintenance services can be completed within a few hours. For more
complex repairs, we’ll provide an estimated time frame.
What is included in your barista training program?
Our barista training covers everything from the basics of coffee brewing
and machine handling to latte art, espresso extraction, and coffee
presentation, tailored to your business needs.
Do you offer customized service plans for businesses?
Yes, we provide flexible service plans that can be customized to meet the
specific needs of your business, including routine maintenance, training,
and event support.
What kind of events can you support with your coffee services?
We cater to a variety of events, including corporate functions, product
launches, private parties, and coffee workshops. Our team can provide
on-site brewing and barista services for an exceptional coffee experience.
How do I schedule a technical maintenance service?
You can schedule maintenance by contacting us directly or through the
inquiry form on this page. Our team will arrange a convenient time to
service your equipment.
PROMOTIONAL
Are there any restrictions on the current promotions?
Some promotions may have specific terms, such as minimum purchase
requirements, limited-time availability, or exclusions on certain products.
Please review the terms and conditions of each offer.
Can I use multiple discounts on a single order?
Typically, only one promotion or discount code can be applied per order. If
multiple offers are available, choose the one that provides the best value
for your purchase.
How long are the promotions valid?
Each promotion has a set validity period, which is indicated on the
promotional pop-up. Be sure to use your discount before it expires.
Do promotions apply to all products?
Promotions may apply to specific products or categories. Please refer to
the details of each promotion to see if it applies to the product you’re
interested in.
How do I know if I’ve successfully claimed an offer?
Once you claim an offer, you’ll see the discount applied at checkout or
receive a confirmation email with the offer details.
Can I claim a promotion if I’ve already placed my order?
Unfortunately, promotions cannot be applied retroactively to orders that
have already been placed. Make sure to claim any offers before
completing your purchase.
Do promotions apply to bulk or wholesale orders?
Most promotions are for individual retail purchases and may not apply to
bulk or wholesale orders. Contact us for specific details on promotions for
bulk purchases.
Why isn’t my promotion working at checkout?
If your promotion isn’t working, double-check the promotion’s terms and
conditions, including any product exclusions or minimum purchase
requirements. Ensure the offer is still valid and hasn’t expired.
Can I combine a promotion with free shipping?
Some promotions may be combined with free shipping if your order meets
the required threshold. Check the promotion details to see if free shipping
is included.
