At The Brew Crew Coffee Roasters, we strive to provide you with the highest quality coffee and products. If, for any reason, you are not fully satisfied with your purchase, we’re here to help.

1. Returns
Due to the perishable nature of coffee, we do not accept returns on coffee beans once they have been shipped. However, if there is an issue with the quality or condition of your coffee upon arrival, please reach out to us immediately.
For non-coffee items such as coffee machines or accessories, returns are accepted within 14 days of the delivery date. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.
• Proof of purchase (receipt or order confirmation) is required.

2. Refunds
Refunds may be granted in the following cases:

• Defective or damaged products: If your item arrives damaged or defective, please contact us with photos of the issue within 7 days of receipt, and we will issue a refund or replacement.
• Incorrect orders: If you receive the wrong item, we will cover return shipping costs and send the correct product at no additional charge.

3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us, and we will guide you through the process.

4. Non-Refundable Items

• Coffee Beans: Since coffee is a perishable item, we cannot accept returns or issue refunds for coffee unless it was damaged during shipping or there was a quality issue.
• Customized or special-order products: Items made to order, such as custom-roasted coffee blends or private label products, are non-refundable.

5. Return Process
To initiate a return or refund request, please follow these steps:

• Contact us at info@thebrewcrew.coffee within 14 days of receiving your order.
• Provide your order number and a detailed description of the issue.
• If applicable, we will send you instructions on how to return your item.

6. Shipping Costs

• For defective or incorrect items, The Brew Crew will cover the return shipping costs.
• For general returns or exchanges (for non-defective items), customers are responsible for return shipping costs.
• Shipping costs are non-refundable.

7. Refund Process
Once your return is received and inspected, we will send you a notification regarding the approval or rejection of your refund:

• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
• If rejected due to not meeting return criteria, we will notify you with details

8. Late or Missing Refunds
If you haven’t received your refund after the approval notification:

• Check your bank account or credit card statement.
• Contact your credit card company; it may take some time before the refund is officially posted.
• If you’ve done this and still haven’t received your refund, please contact us at info@thebrewcrew.coffee.