At The Brew Crew Coffee Roasters, we are committed to delivering the highest quality coffee and products. Due to the perishable nature of roasted coffee, all coffee purchases are considered final sale once dispatched. However, we will assist customers promptly in the event of errors or issues attributable to our fulfillment or shipping process.

1. Exchanges (Coffee Products)

We do not accept returns or offer refunds on coffee beans once an order has been shipped.

Exchanges or replacements will only be provided under the following circumstances:

• An incorrect item was shipped
• The wrong grind size or format was supplied
• The product was damaged during transit
• There is a clear quality issue identified upon arrival

In such cases, customers must contact us within 48 hours of delivery with their order number and clear photos of the product and packaging.

If the request is approved, we will arrange for the collection of the originally supplied product and deliver the correct replacement at no additional cost.

2. Non-Refundable Items

The following items are not eligible for return or refund:

• Coffee beans that have been opened or partially used*
• Orders placed with incorrect grind selections chosen by the customer
• Taste preferences or flavor expectations

*Exchanges can happen subject to condition of bag

3. Exchange / Return Process

To initiate an exchange or return request, customers must:

1. Email info@thebrewcrew.coffee or Whastapp +971543797119 within the applicable time window
2. Provide their order number and a detailed description of the issue
3. Submit photos where relevant

Further instructions regarding collection or return will be provided once the request has been reviewed.