Return policy

Return Policy

Last Updated: 09/08/2024

At Brew Crew Coffee LLC, we strive to provide you with the highest quality coffee and products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Return Window: You have 7 days from the date of purchase to initiate a return.
  • Non-Returnable Items: Please note that certain items such as perishable goods (e.g., coffee beans) and customized products (e.g., personalized roast levels) cannot be returned.

Refunds

  • Processing Time: Once we receive your return, we will inspect the item and notify you of the status of your refund within [insert number] business days.
  • Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error).

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@thebrewcrew.coffee
  • and send your item to BARCODE WAREHOUSE COMPLEX, Dubai Investment Park, 2, Warehouse 1, Dubai.

Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Tracking Information: If you are shipping an item over 2000 AED, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions about our return policy, please contact us at info@thebrewcrew.coffee or +971 4 329 5085

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